Order Confirmation: All orders placed on our website are subject to confirmation and acceptance by Conceptual.

Returns and Exchanges: We do not accept returns. Exchange requests are applicable within 3 days of receiving the product. Items must be in their original condition with tags intact for exchange eligibility.

Exchange Process: To initiate an exchange, contact our customer service within 3 days of receiving your order. Customer is responsible for all shipping costs associated with exchanges.

Shipping: We aim to process and dispatch orders within 3 business days. Shipping times may vary based on location.

Damaged or Defective Items: In the rare event of receiving damaged or defective items, please contact us immediately for assistance.

Cancellation Policy: Orders can be canceled within 24 hours of placement by contacting customer service.

Product Availability: All products are subject to availability. In the event of unavailability after order placement, we will notify you and offer alternatives or a refund.

Intellectual Property: All content on this website, including images and text, is the property of Conceptual

Privacy Policy: Your privacy is important to us. Refer to our Privacy Policy for details on how we collect, use, and protect your information.